Last Updated: July 24, 2026
This Refund Policy applies to digital products purchased through the store on khassid.com.
khassid.com is operated by Aelorian Press.
Digital Products
Products sold through the store are currently delivered digitally, primarily as PDF files.
Because digital products can be downloaded, copied, retained, and used immediately after delivery, digital products are generally non-refundable once they have been successfully downloaded or accessed.
Refund Eligibility
Please contact us within 30 days of purchase if you experience a problem with your order.
A refund, replacement file, corrected download, or other appropriate remedy may be provided when:
- the purchased file is corrupted or defective;
- a technical problem attributable to khassid.com prevents access to the purchased product;
- you receive a product different from the one you purchased;
- the product materially differs from its description at the time of purchase;
- you are accidentally charged more than once for the same transaction; or
- exceptional circumstances reasonably justify a refund.
Non-Refundable Situations
Refunds are not ordinarily provided when:
- you change your mind after purchasing or downloading the product;
- you no longer want the product;
- you purchased the product without reviewing its description;
- you expected content or features that were not described on the product page;
- your software or equipment is incompatible with the disclosed file format;
- you disagree with the creative, editorial, mechanical, or stylistic choices in the product; or
- the product later goes on sale or is offered at a lower price.
Download and Delivery Records
We may maintain records showing when a digital product was made available, delivered, downloaded, or accessed.
These records may be used when evaluating refund requests or responding to payment disputes or chargebacks.
How to Request a Refund
To request assistance or a refund, contact us using the contact method provided on khassid.com.
Please include enough information for us to locate the order, such as:
- your name;
- the email address used for the purchase;
- the product purchased;
- the approximate purchase date; and
- a brief description of the problem.
We may request additional information when reasonably necessary to investigate the issue.
Refund Method
Approved refunds will generally be returned through the original payment method whenever possible.
Processing times may vary depending on the payment provider.
Payment Disputes
Customers experiencing a problem with a purchase are encouraged to contact us before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue directly.
Nothing in this policy limits any rights available to you under applicable law or the rules of your payment provider.
Changes to This Policy
We may update this Refund Policy from time to time.
The current version will be posted on khassid.com with an updated revision date.
Our goal is simple: if you paid for a digital product, you should receive the product you purchased in usable condition.